When we moved last year the energy company we were with couldn't/wouldn't quote for my new area, I'm not entirely sure why but I was bereft. Ovo energy whom I'd been with a long time were so easy to use in all aspects, I was worried I couldn't find a replacement. Well I ended up going with Scottish Power whom I'd had experience with many moons before and not a good one at that.
The new build house we bought 19 years ago, had meters installed by SP but on giving them the ID numbers from my meters they said they didn't own them. We were the last house on a small estate and they owned all the others. After an 18 month battle, they admitted they were wrong and zeroed the meters so I didn't have to pay. It was a kind gesture but no way did it make up for the 18 months of phone calls and stress.
I digress, my annual plan was due to finish with Scottish Power next month and I'd had an email saying I should agree to one of the NEW attached tariffs or I'll be put on the standard variable tariff when the current offer ends. I looked at all the attached tariffs and they were all more expensive then what I was on, so I consulted a comparison website.
After putting in all my details accurately Scottish Power came out the cheapest again, so I phoned and asked if the named tariff was restricted to new customers. To my surprise he said no but he couldn't change it. I would have to use the comparison website and request it, just as if I was switching. 'But you are my supplier' I said. 'I know it's just the way things are set up' came the reply. 'No offence, but that's CRAZY' I said.
So that's exactly what I did, I applied online to stay with my existing supplier but on a new cheaper tariff. I was a little worried as I didn't get an immediate reply from SP, thanking me for applying. But the customer service guy assured me when I spoke to him previously that I'd hear something within in 7 days and sure enough I have had an email to confirm the new tariff change. They also offered a reduction in my direct debit but I've refused, I'd rather be in advance and request a refund when necessary.
More news, our rental property has sold after being on the market 12 days. The first time buyers have a mortgage in place, so fingers crossed it goes through ok.
Back soon. Tx