Followers

Monday, 18 November 2019

We live and learn

When we moved last year the energy company we were with couldn't/wouldn't quote for my new area, I'm not entirely sure why but I was bereft. Ovo energy whom I'd been with  a long time were so easy to use in all aspects, I was worried I couldn't find a replacement. Well I ended up going with Scottish Power whom I'd had experience with many moons before and not a good one at that. 

The new build house we bought 19 years ago,  had meters installed by SP but on giving them the ID numbers from my meters they said they didn't own them. We were the last house on a small estate and they owned all the others. After an 18 month battle, they admitted they were wrong and zeroed the meters so I didn't have to pay. It was a kind gesture but no way did it make up for the 18 months of phone calls and stress. 

I digress, my annual plan was due to finish with Scottish Power next month and I'd had an email saying I should agree to one of the NEW attached tariffs or I'll be put on the standard variable tariff when the current offer ends. I looked at all the attached tariffs and they were all more expensive then what I was on, so I consulted a comparison website. 


After putting in all my details accurately Scottish Power came out the cheapest again, so I phoned and asked if the named  tariff was restricted to new customers. To my surprise he said no but he couldn't change it. I would have to use the comparison website and request it, just as if I was switching. 'But you are my supplier' I said. 'I know it's just the way things are set up' came the reply. 'No  offence, but that's CRAZY' I said. 

So that's exactly what I did, I applied online to stay  with my existing supplier but on a  new cheaper tariff. I was a little worried as I didn't get an immediate reply from SP, thanking me for applying. But the customer service guy assured me when I spoke to him previously that I'd hear something within in 7 days and sure enough I have had an email to confirm the new tariff change. They also offered a reduction in my direct debit but I've refused, I'd rather be in advance and request a refund when necessary.


More news, our rental property has sold after being on the market 12 days. The first time buyers have a  mortgage in place, so fingers crossed it goes through ok.

Back soon. Tx 






26 comments:

  1. Never tried Ovo - yet! I compare every year. I had Scottish Power once and they were the only company I've ever had a problem with but it looks as though you are having better luck with them.

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    1. Yes, I think they've had such a rough ride with the watchdog and well deserved, that they've sorted some of the most important stuff out. But it's easy to switch now so I have no quandary about doing so.

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  2. Utilities are a flippin nightmare. Mine has recently come up for renewal and I have agreed a tariff with my present supplier. Have no idea what my first quarterly bill will be like, I will probably fall on the floor in a dead faint.

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    1. Aren't they just. The year lock in goes do quickly. At least now they warn you, they never used to.

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  3. Fantastic news about the rental property. Fingers are definitely crossed for a smooth sale.
    xx

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    Replies
    1. Thanjs Joy, yes it is. The agents weren't wrong when they said it would go quickly.

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  4. I just switched from EDF to Engie for my electricity and so far so good but we'll see I guess. And congratulations on the house sale! One less thing to worry about!

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    1. Thanks Anna, I've been to the solicitors and agent today. So the ball is rolling!

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  5. What a load of faff with the ultilies, it is crazy isn't it.
    Fantastic news about the sale. xx

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    1. It's all a bit of a con, whereby they rely on people being lazy and not bothering to sort new rates out.

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  6. Good news about the sale.

    I don't think we can switch power providers here. We are pretty much stuck with our provincial provider SaskPower.

    God bless.

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    1. We used to have monopolies in the UK. But things have changed over the years. Plus there is a watchdog now that fines them when they don't behave!

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  7. Well done on selling your rental property so quickly, brilliant result. As for power companies they are absolutely crazy, but good for you for sorting out a cheaper tariff with your existing supplier.

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    1. Thanks Marlene, energy companies rely on people being lazy and not changing so you go on a higher tariff.

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  8. We've just changed our supplier although the 'we' is actually Mark. He quite happily spends time comparing best rates and also standing charges and weighing it all up.

    Excellent news about the house, I hope it all goes through quickly and smoothly for you. If JC gets voted in I think we'll be selling ours with the plans he seems to have in mind for rental properties! xx

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    1. It was fate really, the tenant of 6 years gave notice. The tax allowances change April 2020 for rentals. The governments have consistently chipped away at Landlord benefits but they aren't building enough houses.

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  9. Great news on the house sale. We do have choices when it comes to energy suppliers but they are all pretty comparable. If one offers a special deal we just phone the supplier we use and they will meet it.

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    1. That sounds more practical than the faff we go Athrough. As I've said they rely on lazy people so they can move them to an expensive tariff.

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  10. Well done on the house sale, hopefully there will be no hold-ups. I am glad we do not have the faff of utilities, it is bad enough with motorhome and car/van insurance.

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    1. I think part of the problem is the older you get, the quicker these things seem to come around.

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  11. Congrats on the house sale. I've just sold mine and purchased another so am in the throes of arranging changes of utility provider etc. Here in NZ it doesn't seem as simple as you describe but we shall see.

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    1. Hi Margaret,the simplicity of it has been a long time coming. But thanks to the watchdog the energy companies have to conform.

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  12. We fall foul of the fact we are rural , most suppliers quote for us but then refuse us , because we are on a prepayment meter we can only be with British Gas on a standard tariff . They recently stitched us up, they offered a better tariff if you took a smart meter , it took three months for them to come and fit it they then said the offer had expired , i am pursuing this with the regulators

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  13. I don't understand why you should pay more on a prepayment meter. As you are paying before you use it. No money no energy. It should be one of the cheapest tariffs. I hope they are taken to task over them reneging on the smart meter offer. Good luck.

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